Support Center

We're here to help make bedtime magical for your family

Need Help?

For all inquiries, questions, or support requests, our friendly team is ready to assist you.

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Email Support

Send us an email at support@bedtimestoryapp.com and we'll get back to you as soon as possible.

Quick Response

We typically respond within 24 hours during business days. Your bedtime can't wait!

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Detailed Help

Whether it's technical issues, billing questions, or story recommendations, we've got you covered.

🕐 Expected Response Time

Monday - Friday: Within 24 hours
Weekends: Within 48 hours

Frequently Asked Questions

Quick answers to common questions

How do I cancel my subscription?

You can cancel anytime from your account settings. Your access will continue until the end of your billing period. Email us if you need help!

Can I share my account?

Premium plans include sharing for up to 10 families! Perfect for grandparents, friends, and caregivers. Basic plans are for one family only.

How do I use the Roku app?

Search for "Bedtime Story App" in the Roku Channel Store. Sign in with your account credentials and enjoy stories on the big screen!

Is there a free trial?

Yes! All new users get a 7-day free trial. You can cancel anytime during the trial period without being charged.

How do offline downloads work?

Premium users can download unlimited stories. Basic users can download up to 10. Just tap the download button on any story!

What's your refund policy?

We offer a 30-day money-back guarantee on all plans. If you're not satisfied, contact us for a full refund.

Still Have Questions?

We're always happy to help. Don't hesitate to reach out!

Email Support Team